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First impressions matter! As part of our friendly and welcoming Front of House team, you’ll be right there with the customers, helping to ensure that everything is excellent. Our industry-leading training will give you the skills you need to deliver a memorable customer experience, all while developing your own skills and career opportunities.
Designed to support you on-shift, improve your basic understanding of your role and allow you to start your journey for a fulfilling career.
This is the foundation of our industry-leading training program. offering a warm and friendly welcome to every guest, to enhancing the journey at every opportunity, this course will empower you to go the extra mile for our customers.
Personal service is what makes us stand out from the crowd. Get the skills to tailor each customer’s visit and deliver those special wow moments, taking our customer experience from great to memorable!
Love coffee? This’s one’s for you. A great introduction to the skills required to be a successful barista in our business, from hands-on basics to the creative side of latte art.
Mix it up. Get involved in the creative process, from costing to design, and present new ideas as part of our continuous menu innovation across all brands.
Brand Support Training
Meet like-minded individuals and learn direct from brand ambassadors about their products, to improve your own knowledge.
An introduction to the industry leading software that will help you get to grips with everything from stock control, talent management, labour productivity and restaurant booking systems.
In a fast-paced hospitality environment, accidents can happen. Our First Aid training will give you the skills to respond correctly and calmly in all situations.
Mental Health First Aid
Mental health awareness is an important part of life today. This course gives you an in-depth understanding of mental health and the factors that can affect wellbeing.
Diversity, Inclusion and Equity
In an ever-changing world and high energy environment, it is more important than ever that we understand each other and communicate well.
Know the Law
Keep your knowledge on the right side of the law and understand your responsibilities in all areas of Health & Safety, Licensing, Food Safety and First Aid.
We encourage our teams to get creative and showcase their cocktails at a range of high-profile competitions. The very best of these ideas make it to our customers and are featured on our menus.
Working closely with HIT Scholarship, we encourage all our employees to take their career to the next level of hospitality and support their learning by applying for award-winning scholarships from HIT.
Hospitality is a trend-based business, and we stay ahead of the curve. By attending cutting-edge events, you‘ll be to bang up to date with everything that’s going on in our creative industry.
Brand Ambassador Training
These unique training sessions are available to anyone keen to learn direct from global drinks ambassadors, who join us specifically to talk about their products and guide you through the full flavour profiling and storytelling of their brand.
Meet the Makers
Nothing beats meeting the people that make the products we serve, so we take the time to get out there and discover more about their craft. This means we can tell authentic stories back in our venues.